Support

Trade Secret Ledger

Where is my register kept?

On your iPhone, and nowhere else. There is no account and no server. We never receive a copy of what you enter and have no way to obtain it.

Does it sync to my other devices?

No. Your register lives on one iPhone. A new iPhone starts empty unless you restore it from a backup that included the register.

Is my register included in my backups?

Only if you switch that on in the app's Settings. It is off until you do.

The app cannot turn a backup on by itself — backups are set up in the iPhone's own Settings app. If you have no backup configured there, switching this on changes nothing.

What happens when the free period ends?

Your register stays readable and you can still export all of it. You cannot add or change entries until you subscribe.

How do I cancel a subscription?

In your Apple Account settings on your iPhone. Subscriptions are handled by Apple, not by us, so we cannot cancel or refund one for you. Apple Support can help with refunds.

Can I delete an entry?

No, and that is deliberate. Nothing in the app is deleted. Entries are retired, people are recorded as departed, and decisions you set aside keep their reason and their date. Everything stays on the record. To remove the data entirely, delete the app from your iPhone.

I have lost my iPhone. Can you recover my register?

No. Because the register never leaves your device, we have no copy to restore. If your register was included in a device backup, restoring that backup restores the register with it.

Something else

If your question is not here, write to stewart@uppertailsoftware.com and tell us what you were trying to do.