Support — Trademark Almanac

Trademark Almanac

Where is my portfolio kept?

On your devices and, if you use iCloud, in your own iCloud account. There is no account with us and no server of ours that holds your data.

Does it sync to my other devices?

Yes, through your own iCloud account, when each device is signed into the same iCloud account with iCloud Drive on. If you turn iCloud off, the app keeps working with what is on the device.

A mark says "USPTO record not yet fetched" or "Last check failed". What does that mean?

The app fetches each mark's public record from the USPTO's record service. When that service does not answer, the app adds the mark from what the USPTO's search index says about it, says so on the mark's screen, and asks the USPTO for the record again at the next check. The record replaces the index's facts when it arrives.

What happens when the free period ends?

Without a subscription your marks, their deadlines and your photographs stay readable, and you can still export and print them. Adding or changing marks, checking the USPTO and reminders stop.

How do I cancel a subscription?

In your Apple Account settings. Subscriptions are handled by Apple, not by us, so we cannot cancel or refund one for you. Apple Support can help with refunds.

I have lost my device. Can you recover my portfolio?

No. We hold no copy of your portfolio and cannot recover it. If your devices sync through iCloud, a new device signed into the same iCloud account receives the portfolio. A backup file saved from the app's Settings can also be restored.

How do I remove my data?

Delete the app from each device. What the app kept in your iCloud account can be removed in your device's iCloud settings, under the app's name.

Is this legal advice?

No. The app states what the USPTO's published rules say happens on which date and shows its arithmetic. It does not file anything with the USPTO, does not clear marks or say whether one can be registered, and is not legal advice.

Something else

If your question is not here, write to stewart@uppertailsoftware.com and tell us what you were trying to do.